1. Day 1-30
Within the first 30 days of purchases if there is any failure with the spa the customer needs to call Somerset Hot Tubs on 01934 412320 or email info@spa-n-a-box-clp.co.uk to file a claim. The customer must have proof of purchase from the retailer and the spa serial number (found on your invoice or power pack unit of the spa) in order to verify the claim. Phone lines are open between 10:00-17:00 Monday to Friday.
Once the claim is verified the customer will be sent within 3 working days a like new item and a call tag will be issued for the defective item. Within the first 30 days of purchase the customer will not be charged anything for delivery or collection of the faulty part. A defective power pack must be returned to Somerset Hot Tubs within 10 working days of delivery of the replacement. Failure to return the power pack within allotted time will result in a charge for the new power pack.
2. Days 30-90
If there is any failure with the spa after the 30 day period the customer will need to verify the claim with Somerset Hot Tubs on 01934 412320 email info@spa-n-a-box-clp.co.uk as in (1). The customer will be charged a £50.00 service charge to cover the cost of processing, delivery, and collection of the replacement item. A replacement item will be dispatched to the customer within 3 working days, power packs must be returned to Somerset Hot Tubs as 1 above. |
3. Second fault within Days 30-90
If within 90 days of repair the unit should have another similar fault the customer will not have to pay another service charge.
4. After 90 days
After the 90 day period any faults are again liable to a £50.00 service charge as in (2).
Proper water chemistry must be maintained at all times, PH must be kept between 7.2 – 7.6ppm and water hardness between 200-400ppm
The UK warranty is valid for one year from date of delivery within the UK only
All warranty claims should be filed with the Somerset Hot Tubs on 01934 412320
Or email info@spa-n-a-box-clp.co.uk
View the Warranty Document
The warranty is null and void if the Spa-N-A-Box or Spa2Go are used for commercial purposes |
